Jurnal Mahasiswa Ilmu Adminstrasi

Quality of Civil Registration Service at the Public Service Mall

Thu, 31 Jul 2025 00:00:00 +0800

Indonesia, as one of the most densely populated countries in the world, requires accurate population data to support development policies and address population issues. Although population administration regulations have been implemented, there are still residents who have not been registered. This study aims to analyze the quality of public services at the Public Service Mall (MPP) in the Dukcapil sector in Dumai City. Data were collected through direct observation and interviews with service users, focusing on aspects of comfort, efficiency, and officer interaction. The analysis uses the Parasuraman, Zeithaml, and Berry service quality framework (Tangible, Reliability, Responsiveness, Assurance, Empathy). The results show that the condition of the facilities (eg toilets), long waiting times, and minimal empathy from officers indicate deficiencies in the aspects of tangible, reliability, responsiveness, and empathy. These findings are consistent with the provisions of Law No. 25 of 2009 and PermenPANRB No. 92 of 2021 which emphasize that public services must be fast, simple, transparent, non-discriminatory, professional, and supported by adequate facilities and human resources. It is concluded that improving infrastructure, employee competence, and implementing standard procedures are essential to improve quality and public satisfaction.

ANALYSIS OF FACTORS INFLUENCING STUDENTS' INTEREST IN BUYING THRIFT CLOTHING: CASE STUDY OF STIA LANCANG KUNING DUMAI STUDENTS

Debora Krisnayanti, Ika Kartika, Nur Havizah Zahara, Syarifah Aisyah — Thu, 31 Jul 2025 00:00:00 +0800

This research seeks to examine how cultural, social, personal, and psychological elements affect the interest of students at STIA Lancang Kuning Dumai in buying second-hand clothing. A quantitative methodology was employed, utilizing a survey technique that involved distributing questionnaires to 100 students chosen through purposive sampling. The data gathered were analyzed using tests for multiple linear regression, classical assumptions, validity, and reliability. The findings reveal that both individually and collectively, the cultural, social, personal, and psychological aspects significantly impact students' interest in making purchases. The coefficient of determination, marked as R² at 58. 1%, shows that these four influences can account for the variability seen in students' purchasing interest, with the other 41. 9% being affected by unexamined factors. These results imply that both intrinsic and extrinsic factors are crucial in influencing students' decisions when it comes to thrift clothing. The outcomes of this study offer valuable perspectives for thrift store owners to take these factors into account while crafting their marketing plans..

IMPLEMENTATION OF ELECTRONIC ARCHIVES AT THE LIBRARY AND ARCHIVES DEPARTMENT OF DUMAI CITY

Thu, 31 Jul 2025 00:00:00 +0800

This study aims to analyze the implementation of electronic archives at the Dumai City Library and Archives Office as part of the digital transformation in government administration. The research employed a descriptive qualitative method through observation, interviews, and documentation. The findings indicate that the implementation of electronic archives has been carried out in accordance with Dumai Mayor Regulation Number 42 of 2022, covering aspects of policy formulation, coordination, supervision, technical guidance, and technology management. However, its implementation still faces obstacles such as limited devices, unstable networks, and insufficient staff competence. Overall, the adoption of electronic archives in Dumai is a strategic step toward more effective, efficient, and transparent public services, although technical reinforcement and capacity building are still required to achieve a modern and reliable archival management system.

Efektivitas Penggunaan Aplikasi SRIKANDI dalam Pengelolaan Arsip di Kantor Camat Dumai Barat Kota Dumai

Hannisa Fitri Effendi, Putri Safaatuz Zikra, Anggi Saputri, Dila Erlianti — Thu, 31 Jul 2025 00:00:00 +0800

Effectiveness is a critical element in achieving organizational goals, including in archive
management. This study aims to evaluate the effectiveness of implementing the SRIKANDI
application (Integrated Dynamic Archival Information System) at the Dumai Barat Subdistrict
Office by examining three main aspects: adaptation, integration, and production. A descriptive
qualitative approach was employed, using data collection techniques such as observation,
interviews, and documentation. The findings show that in terms of adaptation, most employees
still rely on manual systems due to limited technological understanding and lack of technical
training. Regarding integration, the SRIKANDI application has not been fully embedded into the
organizational work culture, as manual and digital systems continue to operate in parallel. In
the production aspect, the application has facilitated archive search and management;
however, its use remains limited to specific types of documents and has yet to meet all
administrative needs.

PERCEPTION OF GENERATION Z ON TRUST IN THE USE OF ENTRUSTMENT SERVICES IN DUMAI

Mutia Putri Razzyka, Siti Nurhaliza Damanik, Maulana Rezko Putra, Rahmad Sabani — Thu, 31 Jul 2025 00:00:00 +0800

Entrustment services are increasingly popular among Generation Z, who are highly digital-literate. This study aims to analyze the factors influencing their trust in jastip services in Dumai City. A descriptive quantitative method with a questionnaire and PLS-SEM analysis was used. Results indicate that shared values and goals are the strongest influence on trust, followed by honesty and transparency. Goodwill and care showed no significant effect. The model has good predictive strength with an R² of 0.667 and Q² of 0.574.